Knowns and Unknowns: An Experience Report on Discovering Tacit Knowledge of Maritime Surveyors

نویسندگان

چکیده

[Context] Requirements elicitation is an essential activity to ensure that systems provide the necessary functionality users, and they are fit for purpose. In addition traditional ‘reductionist’ techniques, use of observations ethnography-style techniques have been proposed identify requirements. [Research Problem] One frequently heard issue with observational costly use, as developers who would partake, lose considerable development time. Observation also does not guarantee all requirements identified, so luck plays a role. Very few experience reports exist evaluate in practice, organizations it difficult assess whether observation worthwhile activity, given its associated cost. [Results] This report presents experiences from DNV, global leader providing maritime services renewing information system support expert users. We draw on several data sources, covering insights both The were collected through 9 interviews users developers, over 80 h prospective domain. capture ‘knowns’ ‘unknowns’ highlight importance studies. [Contribution] While we conclude uncovered, which key understand their concerns.

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ژورنال

عنوان ژورنال: Lecture Notes in Computer Science

سال: 2023

ISSN: ['1611-3349', '0302-9743']

DOI: https://doi.org/10.1007/978-3-031-29786-1_22